Ulyana Kirp

for Grom.bike

Customer Journey Optimization for a Bike E-commerce Store

UX Strategy · Copywriting · Design

Stack: Yandex Kit

Problem (Was)

Transitioning from marketplaces to their own Yandex.Kit site, the catalog failed to address buyers’ goals and online purchase fears.

Solution

  • Intent-based catalog navigation (commuting, weekend rides, heavy loads)
  • Custom visual narrative banners bypassing CMS limitations
  • Dual sales funnels handling core conversion objections

Result

  • Marketplace independence: a standalone site driving both online and offline leads by proactively addressing buyer objections.